Frequently Asked Question
Get Your All Answers
General
How do I book a tour or experience on the website?

Browse through our diverse selection of tours and experiences by category, location, or date. Once you find a tour that interests you, click on the listing for more details and booking options. Follow the prompts to complete your booking and payment. You will receive a confirmation email with all the necessary information for your upcoming tour or experience.

What payment methods do you accept?

We accept online payments through PayPal. Need to pay by cash or another payment method? 
Reach out to us and we'd be happy to accommodate as best we can.

How do I become a host and offer tours or experiences on the marketplace?

To become a host, simply click on the "Become a Host" link on our website and follow the registration process. Once your account is approved, you can create and manage your tour or experience listings. Our team will review and approve your listings before they go live on the marketplace.

What if I need to cancel or reschedule a booking?
Please review the specific cancellation policy for the tour or experience you booked, as it may vary between hosts. If you need to cancel or reschedule, contact the host directly through the messaging system on our platform. You can also contact our customer support for assistance.
Are there any age restrictions for participating in tours or experiences?
Age restrictions may apply to certain tours and experiences, depending on the nature of the activity and safety concerns. Please review the specific age requirements listed on each tour or experience description before booking. Children must be accompanied by an adult unless otherwise stated.
What safety measures are in place for tours and experiences?
The safety of our travelers and hosts is a top priority. Hosts are responsible for providing safe and enjoyable experiences, and we encourage them to follow local regulations and safety guidelines. Travelers should also take necessary precautions and follow safety recommendations provided by the host or local authorities.
What should I do if I have questions or concerns about a specific tour or experience?
If you have questions or concerns about a specific tour or experience, we encourage you to contact the host directly through the messaging system on our platform. Our customer support team is also available to assist you with any issues or inquiries.
How can I leave a review for a tour or experience I participated in?
After completing a tour or experience, you will receive an email prompting you to leave a review. You can also log in to your account on our website and navigate to the specific tour or experience listing to leave a review. Your feedback is important to us and helps other travelers make informed decisions.
Can I request a custom tour or experience?
Many of our hosts are happy to offer custom tours or experiences tailored to your preferences and interests. Contact the host directly through the messaging system on our platform to discuss the possibility of creating a personalized experience.
What should I do if I encounter a problem during my tour or experience?
If you encounter any issues or concerns during your tour or experience, please communicate with your host immediately to resolve the situation. If the issue cannot be resolved with the host, contact our customer support team for assistance.
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